Shipping Policy

Shipping Policy

Order Processing

At Natalie Kelowna Fashion, every order is prepared with care and attention to detail.

  • Orders are processed within 1–3 business days before shipment
  • Orders placed on weekends or public holidays will be processed on the next business day

Delivery Time

Our estimated delivery time is 5–15 business days, depending on your location.

We work with reliable shipping partners to ensure safe and timely delivery.
Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Costs

We offer free shipping on all orders, with no minimum purchase required.
Your order will be delivered directly to your address at no additional cost.

Placing an Order

Ordering from us is simple:

  1. Choose your favorite items and add them to your cart
  2. Proceed to checkout and review your shipping details carefully
  3. Complete your payment through our secure, SSL-encrypted system
  4. Receive your order confirmation via email

Delays & Availability

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to:

  • High seasonal demand
  • Carrier delays
  • International shipping conditions

We will always keep you informed and do our best to ensure your order arrives as quickly as possible.

Customer Support

If you have any questions or special delivery requests, feel free to contact us at:

info@natalie-kelowna-fashion.com

Our team is always happy to assist you.

Shipping Insurance Policy

At Natalie Kelowna Fashion, we want your order to arrive safely and in perfect condition.
For extra peace of mind, we offer optional Shipping Insurance at checkout.

What’s Covered

When Shipping Insurance is added to your order, you are protected against:

Lost Packages

If your order is lost in transit or does not arrive, we will send you a replacement at no extra cost.

Damaged Packages

If your package arrives damaged or opened, we will replace the affected items free of charge.

How It Works

  1. Add Shipping Insurance during checkout
  2. If an issue occurs, contact us within 7 days of delivery (or expected delivery date)
  3. Provide:
    • A photo (for damaged items)
    • Tracking details (for lost packages)
  4. Once approved, we will send a replacement as quickly as possible

What Is Not Covered

Shipping Insurance does not cover:

  • Incorrect or incomplete shipping details provided by the customer
  • Packages marked as delivered but lost or stolen afterward
  • Delays caused by customs or shipping carriers